Frequently asked

• My product turned up damaged, what happens now?

  In the event of goods arriving damaged, please notify us immediately, making sure you retain the product and packing and we will advise on the appropriate course of action. Royal Mail will be responsible for addressing and compensating the damage claim.

• Do you accept refunds?

  In the unlikely event that you are not satisfied with your artwork(s), you may return it to us within 7 working days, in its original condition/packaging for a refund or a replacement. To do so, simply email darren@weoccupy.co.uk and we will provide you with a returns address.

  Shipping charges on returned merchandise are at the customer’s expense and we recommend registered post, as we will not be responsible for goods lost or damaged in transit. Postage will only be refunded if goods are faulty or an error has been made on our part.

• How long will my delivery take?

  We are a small team and endeavour to dispatch orders as quickly as possible; Once dispatched, we will send you an email to confirm it’s in transit

  For deliveries within the UK: 
  Please allow 3-5 working days from the postage confirmation date.
  If your order has not arrived after 7 working days please contact us.

  For deliveries to Europe:
  Please allow up to 7-12 working days (depending on the destination), from the postage confirmation date.
  If your order has not arrived after 15 working days please contact us.

  For deliveries to US/Canada:
  Please allow up to 10-20 working days from the postage confirmation date.
  If your order has not arrived after 23 working days please contact us.

  For deliveries to the rest of world:
  Please allow up to 20-30 working days (depending on the destination), from the postage confirmation date.
  if your order has not arrived after 33 working days please contact us.

  Any delivery timescales quoted above are indicative only and we do not accept any liability for delayed delivery caused by third parties. If you have chosen a tracked method of postage and want to track your order, please email darren@weoccupy.co.uk for more information.

  We Occupy is ‘not’ responsible for international duties or taxes, all international duties and taxes in relationship to your order are the responsibility of the purchaser.

  In some cases where items may require signing/numbering, delivery may take longer than usual; in this case we will advise on a delivery date.

  If you have any concerns or queries regarding shipment, please do not hesitate to contact darren@weoccupy.co.uk for more information.

• Can you tell me more about how prints are shipped?

  Each print is wrapped in acid free tissue and packed within a specially designed tube that is appropriate to the print size and medium.

• I’ve just been notified that the original artwork I just purchased has already sold!

  Our collection includes various one-off pieces, so we cannot guarantee availability of all our products. During busy periods we may sell out of certain products. If we cannot fulfil your order, we will notify you and refund you within 48 hours or, where feasible, offer an alternative.

• Do you offer a framing service?

  Unfortunately not. We also advise that you wait until you have received your order before purchasing a frame, so that you can ensure it will fit correctly.

• How can I look after my print?

  Remove your print from the tube with clean hands and avoid excessive handling. Don’t hang the print where it will be exposed to direct sunlight, sources of direct heat or damp. If you plan to store your prints for any length of time, you should ideally remove them from their tubes and store flat.

• Are all your prints signed by the artist?

  The majority of our prints are limited editions, and where possible they are signed and numbered by the artist. You’ll find information about the size, print making technique, edition and signature status in the accompanying description, so please double check before making your purchase.

  Occasionally we publish work as an ‘open’ edition meaning that particular run of prints is unlimited.

• Can you tell me more about how your prints are produced?

  We produce high-quality, limited and open editions, using a combination of modern and traditional printing techniques, including Giclee, Screenprints and Risographs.

  Print sizes and materials vary, so please check individual products for specific information and bear in mind that there may be a slight variation between the colours depicted on your screen and the actual colours of the final print.